Privacy Policy

HairSure Hair Transplant Clinic ("HairSure," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website, book consultations, or use our services. By using our Website, you consent to the practices described in this Policy.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, phone number, email address, age, gender, and medical history provided during consultations or bookings.

Health Information: Details about your hair loss condition, scalp photographs, medical history, blood test results, and treatment preferences. This is classified as Sensitive Personal Data under Indian law and receives enhanced protection.

Usage Information: IP address, browser type, device information, pages visited, and time spent on our Website, collected through cookies and analytics tools.

Communication Records: Emails, WhatsApp messages, phone call records, and consultation notes maintained for continuity of care.

2. How We Use Your Information

We use your information for the following purposes:

To provide medical consultations and hair restoration services tailored to your needs.

To communicate with you about appointments, treatment plans, post-operative care instructions, and follow-up schedules.

To process payments and manage billing.

To improve our Website, services, and patient experience through analysis of usage patterns and feedback.

To comply with legal obligations, including medical record retention requirements under Indian healthcare regulations.

To send you educational content about hair care and promotional offers, only with your explicit consent. You can opt out at any time.

3. Data Storage and Security

Your personal and medical information is stored on secure servers located in India. We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. HairSure is committed to maintaining the confidentiality of all patient records in compliance with applicable Indian medical privacy standards.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With our medical team and support staff who need access to provide your treatment.

With third-party service providers who assist us with payment processing, appointment scheduling, and Website analytics, under strict confidentiality agreements.

When required by law, court order, or governmental authority.

In the event of a business transfer, merger, or acquisition, with appropriate safeguards.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience, analyze Website traffic, and personalize content. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.

6. Your Rights

Under applicable data protection laws, you have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate information; (c) request deletion of your information, subject to medical record retention requirements; (d) withdraw consent for marketing communications; (e) lodge a complaint with the appropriate data protection authority. To exercise these rights, contact us at info@hairsure.in.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained for a minimum period as required by Indian healthcare regulations. After the retention period, your data is securely deleted or anonymized.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date. We encourage you to review this page periodically.

Last Updated: June 9, 2026. For any privacy-related questions, contact us at info@hairsure.in or call 94940 20202.